Terms and conditions

Application and validity

These terms apply, unless otherwise specifically agreed in writing, to all transport orders placed with DETRAFIK (DETRAFIK Registernummer: HRB 16547 FL // Steuernummer: 15/293/10585 // USt-IdNr. DE362755760), with the exception of transports that fall outside the scope of the Road Transport Agreement Act, or for which other written arrangements have been made, or which are governed by their own special provisions.

Transport order and payment of the transport order

The transport agreement between the customer and DETRAFIK is formed when the customer places a transport order through the DETRAFIK service.

The transport order must be paid before the transport order is carried out. Later payments are treated as paid under these delivery terms. All payments are processed in euros.

DETRAFIK uses payment intermediaries including PayPal and MultiSafepay.

Ordering transport through DETRAFIK

When ordering transport from DETRAFIK, the customer provides all information concerning the consignment to be transported.

The orderer is responsible for the accuracy and correctness of the information provided in connection with the order. The customer is liable to compensate DETRAFIK for any costs and damages that incorrect information may cause.

The customer is also liable for any costs arising from a delayed cancellation or from a change to the delivery time attributable to the customer.

Handing over and loading the transport order

DETRAFIK arranges collection in accordance with the customer's transport order from the collection address specified by the orderer, after receiving confirmation that the order is ready for collection and transport.

Potential tax liability and tax responsibility for excise goods

If the goods handed over for transport by the customer who placed the transport order are subject to excise duty or other taxation in the orderer's home country/country of delivery, the customer, i.e. the party placing the transport order, undertakes to be responsible for all of the aforementioned taxes or other charges together with any late payment interest.

Transport time from Germany to Finland, Sweden and Denmark, and delivery method

DETRAFIK provides transport services from Germany to Finland, Sweden and Denmark. DETRAFIK acts as an intermediary for the services of various transport operators, and operators' delivery times vary depending on the destination country and the service selected. Transport to the pickup point of the operator or the operator's subcontractor, or home delivery, normally takes place within 5–14 working days from the collection of the order. Delivery times may be affected by holiday periods, seasonal peaks, the destination country or vehicle availability.

The delivery method and time depend on the transport service you have selected and on the country of delivery. 

Delivery is made to the delivery address provided, to the yard or as far as a truck or van can reach, where door-to-door delivery applies. Door-to-door delivery does not include carrying the goods indoors.

The transport time is considered exceeded by DETRAFIK if your order has not been delivered within 21 days of the collection of the order from the seller specified by the customer. If the transport time is exceeded due to force majeure (an insurmountable obstacle, event or official measure), DETRAFIK is not liable for compensation. Compensation for an exceeded transport time is at most 20% of the price of the transport service.

Collection takes place as soon as possible once we have received notification that the goods are ready for collection and your transport order has been paid.

DETRAFIK has no ability to influence the choice of delivery time for the goods in advance; we act solely as an intermediary for the services of various transport operators, which handle final distribution in the destination country, i.e. in Finland, Sweden or Denmark. If the consignment is redirected to a pickup point by the operator, DETRAFIK is not obliged to arrange home delivery.

The total price of your transport order is calculated on the basis of the number of transport packages, the total weight, and the country of delivery and postal code area.

Transport insurance and goods damaged in transit

The NSAB 2000 transport terms apply to the transport. Under these terms, the carrier's liability is limited to cases in which the carrier is responsible for the damage or loss. The carrier compensates the orderer up to a maximum of EUR 1 per kilo. We recommend separate transport insurance.

Note: If your transport order contains alcohol or liquids, separate transport insurance is always required. Without it, no compensation claim will be processed.

DETRAFIK offers transport insurance for parcel and pallet transports. All consignments are uninsured as of 10 July 2019 unless the customer has purchased transport insurance.

Transport insurance covers any transport damage under the following conditions:

• The transport damage occurred between collection and final distribution, while the consignment was in the possession of the transport company/companies.
• The transport damage has been documented by the transport company performing the final distribution and/or by that company at the customer's request.
• For parcel transports, the transport company's damage report or the waybills documenting the matter must be attached to the transport damage notification. Transport damage to pallets must be duly recorded on the waybill.
• Transport damage covers goods damaged to the point of being unusable (wetting, staining, soiling or denting does not constitute damage under the insurance).
• For transport damage, the deductible is EUR 5; claims below EUR 5 are not processed.
• For goods damaged in transit, photographs of the damaged consignment and packaging must be submitted.

Returning a transport order

DETRAFIK acts solely as an intermediary for transport orders from Germany to Finland, Sweden and Denmark, so you must agree on any return directly with the seller. Return transport is not included in the original transport order. Any return costs are charged in accordance with the price list in force at the time.

Return costs for goods for which the customer is responsible:

- If the delivery and billing address details are incomplete or incorrect
- If the parcel has not been collected or accepted for receipt

In the cases mentioned above, we must invoice you for the resulting transport costs as well as the delivery costs of reshipment.

Cancellation

Cancellations must be made in writing by email to contact@eurotrafik.com

All transport orders are binding 24 hours after the order has been placed.

If a cancellation is made after this time, it gives rise to various costs relating to transport documents, payment processing, handling, etc. We invoice a minimum of EUR 15 from the moment transport commences. The charge may be deducted from the refund of the order.

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